Frequently Asked Questions (Merchandise)
First and foremost, we cannot ship you our amazing Stone beer
As much as we would like to UPS our delicious Stone beers, we do not have the proper licensing to do so. You can view our national areas of distribution on our website at http://www.findstonebeer.com/distributors.asp
Stone Company Store Return Policy
Our bottom line is we want you happy with what you bought from us. If you don’t like what you received, please figure it out before wearing, washing or rolling in cat hair, etc. If we can resell it to a discerning customer, such as yourself, we’ll gladly accept it back within 60 days of purchase. Sorry, but no returning food items. That’s just icky.
1. To process an exchange or return, please follow the steps below:
Send the item/s to the following address:
Stone Brewing Co.
ATTN: Merchandise Returns
1999 Citracado Parkway
Escondido, CA 92029
Enclose a note with your order number, name, address, phone number, a brief reason for the return, and whether you would like an exchange or a credit.
In the event that we did everything right and you just need to swap sizes or something similar, we’ll ask that you cover return shipping costs. That’s fair, no? Please include an $8.00 check OR prepaid envelope with your return. In the event we cannot process your exchange, you will be contacted so we can straighten the whole thing out and leave you happy as a clam.
Shipping charges are refundable if:
We screwed up and sent you the wrong darn thing/s.
We didn’t pack your gear well enough to take the abuse of shipping direct to your door. Convenience has its price, you know.
If you have any questions about processing your return or exchange, please feel free to email us at firstname.lastname@example.org or call at 760-471-4999 X 1614.
2. How do I place an online order?
Visit http://stonecompanystore.com/store/ to view a variety of Stone merchandise and glassware. To place an order, simply click on the purchase item and select a size and quantity. Click the ADD TO CART button. To change the quantity of an item, simply enter or choose the desired quantity in the corresponding quantity field and click the UPDATE BASKET button. To delete an item, simply set its quantity to zero and click the UPDATE BASKET button. When you are satisfied with the contents of your order, click the GO TO CHECKOUT button.
If you are a returning Stone customer, please enter your username and password. If you are a new customer, you will need to set up your account information. Enter your contact information and set up a username and password. Once your account information has been processed, a confirmation message will appear. Proceed to the right side of the screen where the contents of the cart are displayed. Click on the flashing red arrow and proceed to CHECKOUT.
At this time you can change the SHIP TO address if it is different from the BILL TO address. Simply click the grey CHANGE ADDRESS button and update the shipping address. You will then choose a shipping option and continue to the payment page. When your order has been processed, you will receive a confirmation via email.
3. How is my order sent?
We send all of our merchandise via UPS. Gift cards are an exception as you have the option to ship via the US Post Office for $0.61 by entering USPS in the comments section while choosing UPS Ground. Orders to Alaska or Hawaii must ship via 2-Day Air. In the event your order is lost or un-delivered, please contact our Merchandise Coordinator at (760) 471-4999 X1614 or at email@example.com.
4. When can I expect my order to arrive?
Most orders ship within 24 hours except for orders placed after 4pm on Friday or over the weekend, which will ship out bright and early Monday morning. When you order ships you will automatically receive an email with your UPS tracking number. Ground shipments usually take no more than five work days to reach their destination anywhere in the continental U.S. The closer you are to us, the quicker your order will get to you. Keep in mind that UPS recognizes most federal holidays. If your order is in transit during that time, it will be delayed. If you live in an area subject to snow/ice storms, tornados, hurricanes or if there is a wildfire burning out of control in the path of UPS, your order will be delayed. If your order has not reached you in seven working days please contact us at firstname.lastname@example.org to check on the shipment status. We will do our best to notify you quickly of any problems we have processing your order. Please check your email before calling us.
5. What should I do if my glassware arrives broken?
In the event your pints or specialty glass arrive broken, please do not send us your broken glass! You can contact our Merchandise Coordinator at (760) 471-4999 X1614, or by email at email@example.com regarding a replacement.
6. I am a retail account... How can I carry your awesome Stone merchandise?
You can contact our Merchandise Coordinator at (760) 471-4999 X1614 or at firstname.lastname@example.org. You can request a price list be sent to you via email or by mail. You can view all of our current products online at http://stonecompanystore.com/store/. To set up an account, you will need to provide a billing/shipping address, phone number and contact information. Payment options are available. Please inquire when placing your order with our Merchandise Coordinator.
7. How do I place an order to an international or APO address?
Please email our Merchandise Coordinator at email@example.com. Please include the items you are interested in ordering as well as a billing/shipping address. A shipping quote will be processed in order to give you a total order amount including shipping costs. You can submit your payment information after the order cost and confirmation is sent to you. We currently do not accept Paypal, international checks, or money transfers for orders. Only credit card payments are accepted for international orders.
*If an order with an APO, PO Box, or international address happens to come through our system, your order will be cancelled. We will notify you of the cancellation and be happy to assist you with replacing your order correctly. We apologize for the inconvenience.