Frequently Asked Questions (Merchandise)

1.  How do I place an online order?

Visit www.stonecompanystore.com to view a variety of Stone merchandise and glassware. To place an order, simply click on the purchase item and select a size and quantity. Click the ADD TO CART button.  To change the quantity of an item, simply enter or choose the desired quantity in the corresponding quantity field and click the UPDATE BASKET button. To delete an item, simply set its quantity to zero and click the UPDATE BASKET button. When you are satisfied with the contents of your order, click the GO TO CHECKOUT button.

If you are a returning Stone customer, please enter your username and password. If you are a new customer, you will need to set up your account information.  Enter your contact information and set up a username and password. Once your account information has been processed, a confirmation message will appear. Proceed to the right side of the screen where the contents of the cart are displayed. Click on the flashing red arrow and proceed to CHECKOUT.

***IMPORTANT***

At this time you can change the SHIP TO address if it is different from the BILL TO address. Simply click the grey CHANGE ADDRESS button and update the shipping address. You will then choose a shipping option and continue to the payment page. When your order has been processed, you will receive a confirmation via email.

2.  How is my order sent?

We send all of our merchandise via UPS. Gift cards are an exception as there is an option to request that we send your gift card via the US Post Office in the comment box. In the event your order is lost or un-delivered, please contact our Merchandise Coordinator at (760) 471-4999 X1614 or at karina.parker@stonebrew.com. 

3.  When can I expect my order to arrive?

We ship out of our brewery in sunny Southern California not some off-site warehouse.  Most orders placed by noon will go out the same day. Ground shipments usually take no more then five workdays to reach their destination anywhere in the continental U.S. The closer you are to us, the quicker your order will get to you. Keep in mind that UPS recognizes most federal holidays. If your order is in transit during that time, it will be delayed. If you live in an area subject to snow/ice storms, tornadoes, hurricanes or if there is a wildfire burning out of control in the path of UPS, your order will be delayed. If your order has not reached you in seven working days please contact us at karina.parker@stonebrew.com for a tracking number.  We will do our best to notify you quickly of any problems we have processing your order.  Please check your email before calling us.

4.  How do I exchange my merchandise for a different size?

If you would like to exchange your merchandise for any reason before it is washed or worn, please send it to the address below:

Stone Brewing Co.

ATTN: Merchandise Return

1999 Citracado Parkway

Escondido, CA 92029

Please include a note indicating which size and style you would like in exchange, a contact phone number as well as a return shipping address. To cover return UPS shipping costs, we ask that you include a $7.00 check OR prepaid stamped envelope with your return. In the event we cannot accommodate your return (i.e. merchandise that is out of stock); you will be contacted to accommodate an alternative exchange or refund.

5.  How do I return my merchandise for a refund?

If you are dissatisfied with your purchase, please send your merchandise back to the address listed above. Please include a note with a contact phone number so you can be contacted regarding your refund. We ask that you do not include any credit card information in your package for security reasons. A refund receipt will be sent to your original mailing address for your records.

6.  What should I do if my glassware arrives broken?

In the event your pints or specialty glass arrive broken, please do not send us your broken glass! You can contact our Merchandise Coordinator at (760) 471-4999 X1614 at karina.parker@stonebrew.com regarding a replacement.

7.  Can you ship your amazing Stone beer?

As much as we would like to UPS our deliciously brewed Stone beer, we do not have the proper licensing to do so.  You can view our national areas of distribution on our website at http://www.stonebrew.com/about_us/distributors/index.html. 

8.   I am a retail account... How can I carry your awesome Stone merchandise?

You can contact our Merchandise Coordinator at (760) 471-4999 X1614 or at karina.parker@stonebrew.com. You can request a price list be sent to you via email or by mail. You can view all of our current products online at www.stonecompanystore.com. To set up an account, you will need to provide a billing/shipping address, phone number and contact information. Payment options are available. Please inquire when placing your order with our Merchandise Coordinator.

9.  How do I place an International or order to an APO address?

Please email our Merchandise Coordinator at karina.parker@stonebrew.com.  Please include the items you are interested in ordering as well as a billing/shipping address. A shipping quote will be processed in order to give you a total order amount including shipping costs. You can submit your payment information after the order cost and confirmation is sent to you.

10.   How do sizes typically run?

Note: Our women’s shirts have a tendency to run in slightly smaller sizes that usual. We recommend that you order one size larger than you normally would.

11.  Will my shirt shrink?

Unisex shirts run as follows: 100% Pre-Shrunk Cotton and include all of the following merchandise:

·        

 S   Stone Brewing Co. Tee

·         Arrogant Bastard (Short and Long Sleeve) Tee

·         Ruination IPA Tee

·         Oaked Arrogant Bastard Tee

·         Stone Levitation Tee

·         Fizzy Yellow Beer Tee

·         Old Guardian Twofer Tee

Stone Arrogant Bastard and Stone Brewing Co. work shirts are made by the Dickies brand and are 35% Cotton, 65% Polyester. All work shirts run in REGULAR Dickies sizes.

Women’s Tee’s

Arrogant Bastard Girly Tee: 60% Cotton, 40% Polyester

SBC Big Gargoyle Tank and Tee: 35% Cotton, 65% Polyester

Stone Fizzy Yellow Beer Girly Tee: 100% Cotton

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